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Cable TV Performance

Why Comcast Sucks
Monopoly Consequences


by Vaughn Aubuchon

Over time, Comcast has become more expensive, while the service has gotten worse and worse. I am about to get rid of them, and seek other options, no matter how painful.

The problem stems from the fact that there is JUST one cable running down the street, and Comcast OWNS it. There is no competition, which enables Comcast to provide CRAPPY service, charge exorbitant fees, and get away with it.

Comcast CABLE TV Problems
--- Sound Issues
       --- No sound sync
       --- Fading sound volume
       --- Disappearing sound
--- Channel change time
--- Frequent periodic dropouts
--- Program Guide errors
--- Customer Service - NOT

Comcast INTERNET Problems
--- Unexplained outages
--- Comcast TAKES OVER
--- Forced Surveys

Old Bill vs. New Bill - Up 40%
.

100

140



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Comcast CABLE TV Problems

No Sound Sync
Loss of sound sync has migrated to EVERY channel, some worse than others. The sound comes out, and 1/2 second later, the lips move. This is totally unacceptable. In the worst case, I counted FIVE FULL seconds. You gotta be kidding me

In 1929, when sound first came out, they had better sound sync than Comcast has TODAY! The technology has gotten so complex, that it does NOT work well, and CANNOT perform the basic functions intended.
THIS SUCKS.
.

Fading Sound Volume
When watching TCM, which has a wide dynamic sound range, the sound level drops to UNHEARABLE levels, when the movie sound level goes down. So, you have to RIDE the VOLUME CONTROL, and turn the level up to 100 to hear ANYTHING.

Then, shortly thereafter, you are BLASTED out of your chair, when the sound level in the movie suddenly increases.
THIS SUCKS.

.

Disappearing Sound
Bad cable box. Every few days, the sound would DISAPPEAR. The only fix was to unplug the box, wait 10 seconds, plug it back in, and wait 30 seconds.

One day, it died completely. NEVER use the "Dolby Box". Dolby is SUPPOSED to be end-all of sophisticated sound. Except for one problem. Their box has become SO COMPLEX, that it works like CR@p. Even THEY don't know how to fix it.
THIS SUCKS.
.

Time Required to Change Channels
Comcast KILLS Channel Surfing
Back when we had analog TV, changing channels was INSTANTANEOUS. Now, with my Comcast advanced Dolby modem, its takes FOUR SECONDS minimum.

Also, every day or two, it jumps into SLOW MODE, and takes 6 - 7 seconds to change a channel, until you unplug it, wait 10 seconds, plug it back in again, and wait 25 seconds.
THIS SUCKS.
.

Periodic dropouts
Signal Integrity

Back in the days of analog TV, a slight interruption in the signal was usually unnoticeable. Now, with digital cable, the SLIGHTEST interruption in the signal results in a FROZEN picture with NO SOUND, for at least 3 seconds.

This happens VERY frequently using Comcast cable.
THIS SUCKS.
.

Program Guide
   --- Becomes more inaccurate by the day
         --- Nobody's job to fix it
         --- Provides LESS detail over time

   --- when power is lost, it takes HOURS to be updated. Why?
THIS SUCKS.
.

Customer Service
   --- G0d help you if you ever call for help
I did. Once. Never again.
All I wanted was a user password. It was a nightmare.
If you would like, I will send you the ENTIRE transcript, because it is so unbelievable - a true indictment of what "offshore customer support" has become.

I NEVER want to try and deal with a Philippina girl, in the Philippines, who has had 2 English classes. I suspected it would be bad, so I made a record of every word. It took 1/2 an hour. At one point, I was so incredulous that I asked, "Are you a human."

Not to mention that I was required to give information that I was VERY UNCOMFORTABLE giving. Lots of it.

I will never do this again. I will walk into the Comcast store and scream my head off. We are no longer customers - we are just PREY. You MUST DEMAND satisfaction from Comcast, or you will never get it.
.

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Comcast INTERNET Problems

Unexplained Outages
Usually daily - they don't usually last very long, but they are annoying. Of course, there is NEVER any acknowledgment by Comcast that these outages occur.

Comcast will never tattle on themselves. They will never admit to their outages, intermittence or hiccups. They compensate you for this by CHARGING MORE!
THIS SUCKS.
.

Comcast Takes Over
and jams itself into your Internet experience, which they have NO BUSINESS doing. If you mistakenly enter a bogus URL, Comcast will USURP your connection, and inject THEIR OWN DAMNED page into your face, requiring you to interact with them, when you have NO INTENTION of doing so.
This is mega-annoying.
According to the doctrine of Internet Neutrality, this IS ILLEGAL. They WILL be sued for this.
THIS SUCKS ROYALLY.
.

Forced Surveys
MORE than once a month. VERY intrusive, with no option to dismiss it. "I do not wish to participate." is NOT an option. Since they cram them down my throat, I check every negative box, and leave a nasty comment.

I am paying for service, NOT to be harassed at Comcast whim.
THIS SUCKS.
.

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Comcast
CABLE TV Bill

Price Increases
From $ 135.58 in 2010,
--- to $ 189.70 now in 2016.

From

2016
Bill
From

2010
Bill
Royal
Screw
Job

Subtotal
Subtotal

"XFINITY SERVICES"

XFINITY TV
- Digital Starter - - - - $ 70.99
- Digital Preferred - - $ 18.00
- Additional outlet - - $   1.99
HD Technology Fee - $ 10.00

$ 100.98

$ 70.99
$ 18.00
$   1.99
$ 10.00

$ 100.98

$ 56.99
$ 16.95
$ 0.00
$ 7.00

$ 80.94

$20
up
25 %


XFINITY INTERNET
- Modem Rental - - - -$ 10.00
- Perform. Inter. - - - - $ 53.95

$ 63.95

$ 10.00
$ 53.95

$ 63.95

$ 5.00
$ 42.95

$ 47.95

$16
up
33 %

Total "Xfinity Services"

$ 164.93

$ 128.89

$36
up
28 %

Other Charges and Credits
- Service Protect. Plan - $ 5.99
- Broadcast TV Fee -- - $ 5.00
- Regional Sports Fee - $ 3.00

$ 13.99

$ 5.99
$ 5.00
$ 3.00

$ 13.99

$ 1.45
$ 0.00
$ 0.00

$ 1.45

$12

up
800 %

Taxes and Fees
- Franchise Fee - - - - - $ 6.45
- PEG Acc. Support - - $ 3.05
- Possessory Interest -- $ 0.09
- FCC User Fee -- - - - $ 0.08
- State Sales Tax - - - - $ 1.11

$ 10.78

$ 6.45
$ 3.05
$ 0.09
$ 0.08
$ 6.45

$ 10.78

T. & F.
$ 4.52
$ 0.00
$ 0.00
$ 0.08
$ 0.10

$ 5.24

$6

up
105
%

TOTAL Comcast Bill

$ 189.70

$ 135.58

$54

up
40
%

Notes: I have rearranged the Comcast bill into standard accounting format, so that it can be understood. Comcast presents the figures in a confusing way, on purpose.
.

240 - 450

80

80

40



Disclaimer
This page summarizes my last 8 years with Comcast. They used to be pretty good, but recently have rocketed downhill in functionality and reliability.
Next, I will be trying satellite TV, either ATT TV, Dish or DirecTV.

The bad part about these, is the autopay requirement. If you sign up, and the TV works poorly, they charge you for 24 MONTHS, even though you only had it for 1 week. There is no "trial period." Were it not for this, I would have switched MANY YEARS AGO.
I did autopay with Verizon years ago. There was NO WAY to get them to cancel my account, except by cancelling my credit card. I will NEVER sign up for autopay, ever again. It is a license to STEAL YOUR MONEY.

Although the author makes every effort to verify the information on this page, no information on this page is guaranteed to be correct, and any data contained herein may be erroneous.

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This Vaughns Why Comcast Sucks
page was last updated on 2017-01-05.